I recently had issues with my web hosting provider. It wasn't the first time I dealt with the customer support staff and I seriously doubt it will be the last. Over the course of several support requests (over a period of months), I noticed some things that should be taught to customer support staff concerning customer service, but apparently isn't: How to properly respond to customers.
I stumbled onto this at IdentaFone Software. It's priceless! I wish I had the sense of humor depicted here:
***
It was dinner time, as it always is, when the "invader" called. The conversation went like this:
Me: Hello?
Him: Hello… this is Jeff, with United Independent Universal Environmental Awareness Group.
Me: I'm sorry, who did you say?
Him: This is Jeff, with United Independent Universal Environmental Awareness Group and we would like to ask you a few questions about your local power company.
Me: Well, I'm getting ready to eat dinner right now.
Him: This will only take a few minutes of your time.
Me: Ok, I'll talk to you until my dinner is ready.
RSS Feeds: