I recently had issues with my web hosting provider. It wasn't the first time I dealt with the customer support staff and I seriously doubt it will be the last. Over the course of several support requests (over a period of months), I noticed some things that should be taught to customer support staff concerning customer service, but apparently isn't: How to properly respond to customers.

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My wife (Josie) missed her connection to her Philippine Airlines flight at LAX but because Philippine Airlines has excellent customer service, she was re-booked for the next flight with minimal problems.

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Yeah, that's right, Opie. You're a dead man if I ever catch up with you. You got wealthy while I got crapped on.

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